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Little-known scheme could save you £100 on your water bills – check if you’re eligible

Homeowners are urged to check if they are eligible for a reduced water bill. WaterSure is a scheme that helps some people with their water bills and is available from most water suppliers.

To qualify, you must be on benefits and use a lot of water either for medical reasons or because your household has a certain number of school-age children. You also need to be on a water meter or waiting to have one installed.




If you get help through the WaterSure scheme, your water bill will be capped. This means you won’t pay more than the average metered bill for your water company’s area. In some cases, your normal metered water bill could be less than your company’s WaterSure cap. If this applies to you, you will only be billed for the amount of water you use.

You can ask your water company what their cap is if you want to check this before you apply. If you get your water from Welsh Water, you’re covered by WaterSure Wales, which works in a similar way to the English scheme.

Who qualifies for WaterSure?

To qualify for WaterSure you must:

  • be on a watermeter or you’ve applied for one and are waiting for it to be installed, or you’re paying an assessed fee because it’s not possible to install a meter at your property.

  • be sure BENEFITS

  • take one high essential water use

The benefits you are entitled to depend on your provider. You should check what benefits they cover.

All providers offer WaterSure if you or someone in your household has one of the following benefits:

  • Universal credit

  • Retirement credit

  • Housing benefit

  • income-based jobseeker’s allowance

  • Income support

  • Employment Allowance and Income Support

  • Work Tax Credit

  • Child tax credit granted at a higher rate than the family element

Some water suppliers also offer WaterSure if you receive Disability Living Allowance or Personal Independence Payments. You should check with your water company if you are not sure if they cover these benefits.